Pokemon Shield black screen, can hear the sound of menu

When I launch the game, it shows a loading screen, and after it loads, I can only see a black screen. If I use my arrow keys though, I can hear the sounds of the menu. The compatibility is okay too and I checked my GPU driver which is up-to-date. Please look into this, thanks.

System Information

  • Operating System: Edition Windows 10 Pro Education
    Version 20H2
    Installed on ‎6/‎13/‎2020
    OS build 19042.685
    Experience Windows Feature Experience Pack 120.2212.551.0

  • CPU: Intel® Core™ i7-7500U CPU @ 2.70GHz 2.90 GHz

  • GPU: Intel® HD Graphics 620, Total Memory: 4156 MB

  • Citra Version (found in title bar): yuzu 486

  • Game: Pokemon Shield

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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Since your post was on Citra support, I’ve moved you over to Yuzu support.


Update your GPU Driver and see if it works, and change between Vulkan and OpenGL.

Yep, that’s a very old GPU driver.

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I guess, the curated version for my laptop is old and they aren’t updating it. Because the Intel Driver & Support Assistant shows my driver is up-to-date and it isn’t installing manually either…

Try this mod and install GPU Driver.

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You guys were right, updating the driver worked. Thanks!