Pokemon Sun "A Fatal Error Has Occured."

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
Whenever I try to launch the game it says "A Fatal Error Has Occured."I checked and my drivers are up to date.

System Information

  • Operating System: Windows
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (13.8 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1644 HEAD-f89266a
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            22.20.16.4749
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • System configuration block 0xA0001 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0x70001 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xB0000 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
#3

Click the link to the FAQ and try the solution provided for config block there.

I checked and my drivers are up to date.

Nah these drivers are from 2017, definitely not up to date :stuck_out_tongue:

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further: https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=95442 (download the .exe this time).
Make sure Windows 10 is updated first before you install it.