Pokemon sun and moon here bug

Citra Support
#1

Issue: Can’t see past a scene.
Enter a description of your issue here, in full detail.
I can’t get past The part where the professor releases the pokemon. It sounds like it plays normally, but what’s on the screen doesn’t change.

System Information

  • Operating System: Windows
  • CPU: Intel® Core™ i5-8250U @1.60GHz
  • GPU: Intel® UHD Graphics 620
  • Citra Version (found in title bar): Nightly 1621
  • Game: Pokemon Sun and Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    citra
    citra911×561 37.8 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (23.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1621 HEAD-df9e230
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

GPU Driver Version: 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Then download and install igfx_win10_100.8681.exe from: https://downloadcenter.intel.com/download/29855/Intel-Graphics-Windows-10-DCH-Drivers?product=124967
direct link: https://downloadmirror.intel.com/29855/a08/igfx_win10_100.8681.exe