Pokemon Sun can't recognized SD Card

Issue:
I’m playing Pokemon Sun at the moment. When I try using the PokeFinder for the first time, it said that it cant recognize my SD Card. Help me please.

System Information

  • Operating System: Windows 10 Home Single Language
  • CPU: Intel® Core™ i5-7200 CPU @ 2.50GHz 2.71 GHz
  • GPU:
  • Citra Version (found in title bar): Citra Nightly 1280
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
https://pastebin.com/6GR0FSEC

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

I’ve inserted the diagnostic log, please help me

I had the same problem and the solution (in my case) was click on emulation > Web > sign up (if still don’t have an account) > click verify. I hope this helps :slight_smile:

is this solved? ive just started pokemon sun and i seem to have the same problem… can anyone help?

You should upload a log file after you encountered the issue.

I’m not sure if this might help, but check if the following folders exist, if not create them:
%appdata%\Citra\user\sdmc\DCIM\100NIN03
%appdata%\Citra\user\sdmc\Nintendo 3DS\Private\00020400
You can also try creating an empty file named phtcache.bin in %appdata%\Citra\user\sdmc\Nintendo 3DS\Private\00020400.

However the best solution would be just using your 3DS to get around this issue.

all those files exist… here’s my log file

citra_log.txt (49.6 KB)

System Information for Support

Client Version                                Nightly 1550 HEAD-028609d
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 850M/PCIe/SSE2
GPU Driver Version                            369.09
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

ive updated my drivers but the error is still there can someone help me :confused:

Well if you still have the problem then follow the steps I am gonna say
1- download the citra android version from Google Playstore
2- copy and paste Pokemon sun or moon game in your phone
3- then play it until the language menu shows up and then close it along with the citra android app
4- now copy your main saved file of your sun/moon game from your pc and replace it by your phone saved file
5- then complete the poke finder event and save the game
6- now again replace the main saved file from the phone to your pc and start the pc citra and it should work

[ 0.045359] Config core/settings.cpp:LogSettings:78: Citra Configuration:
[ 0.045370] Config core/settings.cpp:operator():75: Core_UseCpuJit: true
[ 0.045382] Config core/settings.cpp:operator():75: Core_CPUClockPercentage: 100
[ 0.045382] Config core/settings.cpp:operator():75: Renderer_UseGLES: false
[ 0.045383] Config core/settings.cpp:operator():75: Renderer_UseHwRenderer: true
[ 0.045383] Config core/settings.cpp:operator():75: Renderer_UseHwShader: true
[ 0.045383] Config core/settings.cpp:operator():75: Renderer_SeparableShader: false
[ 0.045384] Config core/settings.cpp:operator():75: Renderer_ShadersAccurateMul: false
[ 0.045384] Config core/settings.cpp:operator():75: Renderer_UseShaderJit: true
[ 0.045385] Config core/settings.cpp:operator():75: Renderer_UseResolutionFactor: 4
[ 0.045385] Config core/settings.cpp:operator():75: Renderer_FrameLimit: 105
[ 0.045386] Config core/settings.cpp:operator():75: Renderer_UseFrameLimitAlternate: false
[ 0.045386] Config core/settings.cpp:operator():75: Renderer_FrameLimitAlternate: 200
[ 0.045386] Config core/settings.cpp:operator():75: Renderer_VSyncNew: true
[ 0.045387] Config core/settings.cpp:operator():75: Renderer_PostProcessingShader: none (builtin)
[ 0.045387] Config core/settings.cpp:operator():75: Renderer_FilterMode: true
[ 0.045388] Config core/settings.cpp:operator():75: Renderer_TextureFilterName: none
[ 0.045388] Config core/settings.cpp:operator():75: Stereoscopy_Render3d: 0
[ 0.045389] Config core/settings.cpp:operator():75: Stereoscopy_Factor3d: 0
[ 0.045389] Config core/settings.cpp:operator():75: Layout_LayoutOption: 0
[ 0.045389] Config core/settings.cpp:operator():75: Layout_SwapScreen: false
[ 0.045390] Config core/settings.cpp:operator():75: Layout_UprightScreen: false
[ 0.045390] Config core/settings.cpp:operator():75: Utility_DumpTextures: false
[ 0.045391] Config core/settings.cpp:operator():75: Utility_CustomTextures: false
[ 0.045391] Config core/settings.cpp:operator():75: Utility_UseDiskShaderCache: true
[ 0.045392] Config core/settings.cpp:operator():75: Audio_EnableDspLle: false
[ 0.045392] Config core/settings.cpp:operator():75: Audio_EnableDspLleMultithread: false
[ 0.045392] Config core/settings.cpp:operator():75: Audio_OutputEngine: auto
[ 0.045393] Config core/settings.cpp:operator():75: Audio_EnableAudioStretching: true
[ 0.045393] Config core/settings.cpp:operator():75: Audio_OutputDevice: auto
[ 0.045394] Config core/settings.cpp:operator():75: Audio_InputDeviceType: 0
[ 0.045394] Config core/settings.cpp:operator():75: Audio_InputDevice: Default
[ 0.045394] Config core/settings.cpp:operator():75: Camera_OuterRightName: image
[ 0.045395] Config core/settings.cpp:operator():75: Camera_OuterRightConfig: C:/Users/Jacobo Chua/Desktop/Pokemon QR Codes/QR 007 Popplio.png
[ 0.045395] Config core/settings.cpp:operator():75: Camera_OuterRightFlip: 0
[ 0.045396] Config core/settings.cpp:operator():75: Camera_InnerName: qt
[ 0.045396] Config core/settings.cpp:operator():75: Camera_InnerConfig: @device:pnp:\?\usb#vid_09da&pid_2689&mi_00#7&1c18fcbc&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
[ 0.045397] Config core/settings.cpp:operator():75: Camera_InnerFlip: 0
[ 0.045397] Config core/settings.cpp:operator():75: Camera_OuterLeftName: image
[ 0.045398] Config core/settings.cpp:operator():75: Camera_OuterLeftConfig: C:/Users/Jacobo Chua/Desktop/Pokemon QR Codes/QR 007 Popplio.png
[ 0.045398] Config core/settings.cpp:operator():75: Camera_OuterLeftFlip: 0
[ 0.045398] Config core/settings.cpp:operator():75: DataStorage_UseVirtualSd: true
[ 0.045399] Config core/settings.cpp:operator():75: System_IsNew3ds: true
[ 0.045399] Config core/settings.cpp:operator():75: System_RegionValue: -1
[ 0.045400] Config core/settings.cpp:operator():75: Debugging_UseGdbstub: false
[ 0.045400] Config core/settings.cpp:operator():75: Debugging_GdbstubPort: 24689
[ 0.529362] Input input_common/udp/client.cpp:StartCommunication:207: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.713484] Frontend citra_qt/main.cpp:GMainWindow:190: Citra Version: Nightly 1628 | HEAD-1c8461f
[ 0.713496] Frontend citra_qt/main.cpp:GMainWindow:193: Host CPU: Intel® Core™ i5-8400 CPU @ 2.80GHz
[ 0.713521] Frontend citra_qt/main.cpp:GMainWindow:195: Host OS: Windows 10 (10.0)
[ 0.777732] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 0.777738] Service.FS core/file_sys/ncch_container.cpp:Load:256: Secure2 KeyX missing
[ 0.777746] Service.FS core/file_sys/ncch_container.cpp:Load:342: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 0.783468] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing

citra_log.txt (478.8 KB)
Here is the file … i am not able to continue

System Information for Support

Client Version                                Nightly 1659 HEAD-3f13e1c
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            22.20.16.4749
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

I just disabled the cheats and insert my SD card and restarted my game. But still it has the same problem.

It is still not working

citra_log.txt (801.5 KB)
Here is the log file.

System Information for Support

Client Version                                Nightly 1659 HEAD-3f13e1c
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            22.20.16.4749
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

The cheats are off. None of the cheats are on.

here’s my log file pls hope this works citra_log.txt (63.9 KB)

System Information for Support

Client Version                                Nightly 1697 HEAD-b3cab3c
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            26.20.100.7926
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.