Pokemon Sun Fatal Error upon attempt to load

Citra Support
#1

Issue:
When I try to boot up the ROM I get a “fatal error” which gives me the option to abort or continue, continuing results in the game screen going black and nothing loading. I meet all the hardware requirements so I really don’t know why it’s not working

System Information

  • Operating System: Microsoft Windows 10 Home
  • CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)
  • GPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)
  • Citra Version (found in title bar): 1695
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    2021-02-22
    2021-02-221262×574 19.9 KB

Diagnostic Log
citra_log.txt.old.txt (10.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1695 HEAD-c2d36cd
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx  
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon(TM) Vega 8 Graphics
GPU Driver Version                            26.20.11030.22001
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.