Pokemon Sun freezes and goes black

Issue:
The game runs normally if you turn off Hardware Shader but it runs very slow. If i dont turn off Hardware Shader the game freezes and goes black

System Information

  • Operating System: Windows 10 64bit
  • CPU: Intel{R} Celeron {R} N4000 CPU @ 1.10 GHz 1.10 GHz
  • GPU:
  • Citra Version (found in title bar): 1285 Nightly
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (63.6 KB)

System Information for Support

Client Version                                Nightly 1285 HEAD-c81a96b
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 600
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Accurate Multiplication didn’t work. It just made the game freeze again.

As i said earlier, if i dont turn off Hardware Shader the game goes black and freezes…You have to turn on Hardware Shader to check Accurate Multiplication…So Yeah the game freezed

Your driver is outdated, update to this driver: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

You have UHD 600.

There is a newer DCH driver but you will most likely need to update to the previous driver using the links above first in order to use the installer for future updates.

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Just read the guide and it says having a double GPU set-up and updating the driver causes problems… How do i know if i have double GPU?

Expand “display adaptors” in Device Manager.

What is your laptop called? It should say on a sticker underneath with model number.

It’s a HP Computer.
Also, if you install a new driver does it change something in the pc. Because i dont want to open my computer and suddenly the desktop changed and some of the files are missing.

“HP computer” sorry that is not enough info :stuck_out_tongue: for example I have a laptop called HP Pavilion dm4. Flip your laptop upside down and look at the sticker. Sometimes it’s near the keyboard, like on this HP Envy 17. Both are “HP computers” but they are very different.

If you are following the instructions you should be fine; it was worked for others.