Pokemon Sun Freezing at Load

Issue:
Enter a description of your issue here, in full detail.
Suddenly Pokemon Sun Has Been crashing, and when i load the game, the instant part of the title screen shows up it freezes the entire application. The main problem is that even after updating to 1753 a few days ago, i could play it for hours, it’s only been in the last 24 hours or so it doesn’t work. And i’ve updated windows so it’s not that

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i7-3520M CPU @ 2.90GHz 2.90GHz
  • GPU: Intel(R) HD Graphics 4000
  • Citra Version (found in title bar): 1753
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt.old.txt (1.4 MB)

System Information for Support

Client Version                               Nightly 1753   HEAD-cdbd72e
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

OOkay so it seemed that was the problwm originally, but its happened again now, and ive fully updated all drivers, and my laptop.
citra_log.txt (29.7 KB)

System Information for Support

Client Version                               Nightly 1753   HEAD-cdbd72e
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.