Pokemon Sun Intro freezing whenever the phone call comes

Whenever i reach the Kukki phone call, the game screen freezes. I have tried disabling the shader and made sure it was it 100% CPU speed. I am not sure what to do next?

[ 0.000433] Config core/settings.cpp:LogSettings:79: Citra Configuration:
[ 0.000447] Config core/settings.cpp:operator():76: Core_UseCpuJit: true
[ 0.000455] Config core/settings.cpp:operator():76: Core_CPUClockPercentage: 100
[ 0.000457] Config core/settings.cpp:operator():76: Renderer_UseGLES: false
[ 0.000458] Config core/settings.cpp:operator():76: Renderer_UseHwRenderer: true
[ 0.000459] Config core/settings.cpp:operator():76: Renderer_UseHwShader: false
[ 0.000460] Config core/settings.cpp:operator():76: Renderer_SeparableShader: false
[ 0.000461] Config core/settings.cpp:operator():76: Renderer_ShadersAccurateMul: true
[ 0.000464] Config core/settings.cpp:operator():76: Renderer_UseShaderJit: true
[ 0.000465] Config core/settings.cpp:operator():76: Renderer_UseResolutionFactor: 4
[ 0.000466] Config core/settings.cpp:operator():76: Renderer_FrameLimit: 100
[ 0.000469] Config core/settings.cpp:operator():76: Renderer_UseFrameLimitAlternate: false
[ 0.000470] Config core/settings.cpp:operator():76: Renderer_FrameLimitAlternate: 200
[ 0.000471] Config core/settings.cpp:operator():76: Renderer_VSyncNew: true
[ 0.000472] Config core/settings.cpp:operator():76: Renderer_PostProcessingShader: none (builtin)
[ 0.000473] Config core/settings.cpp:operator():76: Renderer_FilterMode: true
[ 0.000474] Config core/settings.cpp:operator():76: Renderer_TextureFilterName: Linear (Default)
[ 0.000485] Config core/settings.cpp:operator():76: Stereoscopy_Render3d: 0
[ 0.000486] Config core/settings.cpp:operator():76: Stereoscopy_Factor3d: 0
[ 0.000487] Config core/settings.cpp:operator():76: Stereoscopy_MonoRenderLeftEye: true
[ 0.000493] Config core/settings.cpp:operator():76: Layout_LayoutOption: 0
[ 0.000494] Config core/settings.cpp:operator():76: Layout_SwapScreen: false
[ 0.000495] Config core/settings.cpp:operator():76: Layout_UprightScreen: false
[ 0.000496] Config core/settings.cpp:operator():76: Utility_DumpTextures: false
[ 0.000496] Config core/settings.cpp:operator():76: Utility_CustomTextures: false
[ 0.000497] Config core/settings.cpp:operator():76: Utility_UseDiskShaderCache: true
[ 0.000498] Config core/settings.cpp:operator():76: Audio_EnableDspLle: false
[ 0.000499] Config core/settings.cpp:operator():76: Audio_EnableDspLleMultithread: false
[ 0.000500] Config core/settings.cpp:operator():76: Audio_OutputEngine: auto
[ 0.000501] Config core/settings.cpp:operator():76: Audio_EnableAudioStretching: false
[ 0.000502] Config core/settings.cpp:operator():76: Audio_OutputDevice: auto
[ 0.000503] Config core/settings.cpp:operator():76: Audio_InputDeviceType: 0
[ 0.000504] Config core/settings.cpp:operator():76: Audio_InputDevice: Default
[ 0.000505] Config core/settings.cpp:operator():76: Camera_OuterRightName: blank
[ 0.000506] Config core/settings.cpp:operator():76: Camera_OuterRightConfig:
[ 0.000507] Config core/settings.cpp:operator():76: Camera_OuterRightFlip: 0
[ 0.000508] Config core/settings.cpp:operator():76: Camera_InnerName: blank
[ 0.000509] Config core/settings.cpp:operator():76: Camera_InnerConfig:
[ 0.000510] Config core/settings.cpp:operator():76: Camera_InnerFlip: 0
[ 0.000510] Config core/settings.cpp:operator():76: Camera_OuterLeftName: blank
[ 0.000511] Config core/settings.cpp:operator():76: Camera_OuterLeftConfig:
[ 0.000512] Config core/settings.cpp:operator():76: Camera_OuterLeftFlip: 0
[ 0.000513] Config core/settings.cpp:operator():76: DataStorage_UseVirtualSd: true
[ 0.000514] Config core/settings.cpp:operator():76: DataStorage_UseCustomStorage: false
[ 0.000515] Config core/settings.cpp:operator():76: System_IsNew3ds: true
[ 0.000516] Config core/settings.cpp:operator():76: System_RegionValue: -1
[ 0.000517] Config core/settings.cpp:operator():76: Debugging_UseGdbstub: false
[ 0.000518] Config core/settings.cpp:operator():76: Debugging_GdbstubPort: 24689
[ 0.074377] Input input_common/udp/client.cpp:StartCommunication:206: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.510611] Frontend citra_qt/main.cpp:GMainWindow:200: Citra Version: Canary 2318 | HEAD-bccef5e
[ 0.510635] Frontend citra_qt/main.cpp:GMainWindow:216: Host CPU: Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
[ 0.510751] Frontend citra_qt/main.cpp:GMainWindow:218: Host OS: Windows 10 Version 2009
[ 0.510777] Frontend citra_qt/main.cpp:GMainWindow:221: Host RAM: 3.82 GiB
[ 0.510784] Frontend citra_qt/main.cpp:GMainWindow:222: Host Swap: 0.75 GiB
[ 0.714415] Frontend citra_qt/main.cpp:CheckForUpdates:871: Update check started
[ 3.287948] Frontend citra_qt/main.cpp:OnUpdateFound:884: No updates found
[ 69.707525] Config core/settings.cpp:LogSettings:79: Citra Configuration:
[ 69.707544] Config core/settings.cpp:operator():76: Core_UseCpuJit: true
[ 69.707548] Config core/settings.cpp:operator():76: Core_CPUClockPercentage: 100
[ 69.707551] Config core/settings.cpp:operator():76: Renderer_UseGLES: false
[ 69.707554] Config core/settings.cpp:operator():76: Renderer_UseHwRenderer: true
[ 69.707557] Config core/settings.cpp:operator():76: Renderer_UseHwShader: false
[ 69.707559] Config core/settings.cpp:operator():76: Renderer_SeparableShader: false
[ 69.707562] Config core/settings.cpp:operator():76: Renderer_ShadersAccurateMul: true
[ 69.707565] Config core/settings.cpp:operator():76: Renderer_UseShaderJit: true
[ 69.707567] Config core/settings.cpp:operator():76: Renderer_UseResolutionFactor: 4
[ 69.707570] Config core/settings.cpp:operator():76: Renderer_FrameLimit: 100
[ 69.707572] Config core/settings.cpp:operator():76: Renderer_UseFrameLimitAlternate: false
[ 69.707575] Config core/settings.cpp:operator():76: Renderer_FrameLimitAlternate: 200
[ 69.707578] Config core/settings.cpp:operator():76: Renderer_VSyncNew: true
[ 69.707580] Config core/settings.cpp:operator():76: Renderer_PostProcessingShader: none (builtin)
[ 69.707583] Config core/settings.cpp:operator():76: Renderer_FilterMode: true
[ 69.707585] Config core/settings.cpp:operator():76: Renderer_TextureFilterName: Linear (Default)
[ 69.707591] Config core/settings.cpp:operator():76: Stereoscopy_Render3d: 0
[ 69.707594] Config core/settings.cpp:operator():76: Stereoscopy_Factor3d: 0
[ 69.707596] Config core/settings.cpp:operator():76: Stereoscopy_MonoRenderLeftEye: true
[ 69.707600] Config core/settings.cpp:operator():76: Layout_LayoutOption: 0
[ 69.707605] Config core/settings.cpp:operator():76: Layout_SwapScreen: false
[ 69.707607] Config core/settings.cpp:operator():76: Layout_UprightScreen: false
[ 69.707610] Config core/settings.cpp:operator():76: Utility_DumpTextures: false
[ 69.707612] Config core/settings.cpp:operator():76: Utility_CustomTextures: false
[ 69.707614] Config core/settings.cpp:operator():76: Utility_UseDiskShaderCache: true
[ 69.707617] Config core/settings.cpp:operator():76: Audio_EnableDspLle: false
[ 69.707619] Config core/settings.cpp:operator():76: Audio_EnableDspLleMultithread: false
[ 69.707622] Config core/settings.cpp:operator():76: Audio_OutputEngine: auto
[ 69.707625] Config core/settings.cpp:operator():76: Audio_EnableAudioStretching: false
[ 69.707627] Config core/settings.cpp:operator():76: Audio_OutputDevice: auto
[ 69.707630] Config core/settings.cpp:operator():76: Audio_InputDeviceType: 0
[ 69.707633] Config core/settings.cpp:operator():76: Audio_InputDevice: Default
[ 69.707635] Config core/settings.cpp:operator():76: Camera_OuterRightName: blank
[ 69.707638] Config core/settings.cpp:operator():76: Camera_OuterRightConfig:
[ 69.707641] Config core/settings.cpp:operator():76: Camera_OuterRightFlip: 0
[ 69.707643] Config core/settings.cpp:operator():76: Camera_InnerName: blank
[ 69.707646] Config core/settings.cpp:operator():76: Camera_InnerConfig:
[ 69.707649] Config core/settings.cpp:operator():76: Camera_InnerFlip: 0
[ 69.707651] Config core/settings.cpp:operator():76: Camera_OuterLeftName: blank
[ 69.707654] Config core/settings.cpp:operator():76: Camera_OuterLeftConfig:
[ 69.707656] Config core/settings.cpp:operator():76: Camera_OuterLeftFlip: 0
[ 69.707659] Config core/settings.cpp:operator():76: DataStorage_UseVirtualSd: true
[ 69.707661] Config core/settings.cpp:operator():76: DataStorage_UseCustomStorage: false
[ 69.707664] Config core/settings.cpp:operator():76: System_IsNew3ds: true
[ 69.707667] Config core/settings.cpp:operator():76: System_RegionValue: -1
[ 69.707669] Config core/settings.cpp:operator():76: Debugging_UseGdbstub: false
[ 69.707672] Config core/settings.cpp:operator():76: Debugging_GdbstubPort: 24689
[ 69.708314] Frontend citra_qt/game_list.cpp:RefreshGameDirectory:743: Change detected in the games directory. Reloading game list.
[ 73.696489] Frontend citra_qt/main.cpp:BootGame:1065: Citra starting…
[ 73.859023] Service.FS core/file_sys/ncch_container.cpp:Load:242: Secure1 KeyX missing
[ 73.859039] Service.FS core/file_sys/ncch_container.cpp:Load:261: Secure2 KeyX missing
[ 73.859058] Service.FS core/file_sys/ncch_container.cpp:Load:347: NCCH is marked as encrypted but with decrypted exheader. Force no crypto scheme.
[ 74.094162] Audio.DSP audio_core/hle/wmf_decoder.cpp:Impl:67: Media Foundation activated
[ 74.100685] Audio.DSP audio_core/hle/wmf_decoder_utils.cpp:MFDecoderInit:50: Windows(R) Media Foundation found 1 suitable decoder(s)
[ 74.455260] Audio.Sink audio_core/cubeb_sink.cpp:StateCallback:137: Cubeb Audio Stream Started
[ 74.455387] RPC_Server core/rpc/rpc_server.cpp:RPCServer:12: Starting RPC server …
[ 74.455785] RPC_Server core/rpc/rpc_server.cpp:HandleRequestsLoop:113: Request handler started.
[ 74.456935] RPC_Server core/rpc/rpc_server.cpp:RPCServer:16: RPC started.
[ 74.461277] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:806: ClCertA file missing
[ 74.513008] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:1266: GL_VERSION: 4.3.0 - Build 27.20.100.8783
[ 74.513016] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:1267: GL_VENDOR: Intel
[ 74.513018] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:1268: GL_RENDERER: Intel(R) UHD Graphics 600
[ 74.556356] Render.OpenGL video_core/renderer_opengl/gl_format_reinterpreter.cpp:ShaderD24S8toRGBA8:167: Texture views are unsupported, reinterpretation will do intermediate copy
[ 74.556371] Render.OpenGL video_core/renderer_opengl/gl_format_reinterpreter.cpp:FormatReinterpreterOpenGL:255: Using shader for D24S8 to RGBA8 reinterpretation
[ 74.625111] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:DebugHandler:1243: API ERROR 1281: Error has been generated. GL error GL_INVALID_VALUE in (null): (ID: 173538523) Generic error
[ 74.625274] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:DebugHandler:1243: API ERROR 1282: Error has been generated. GL error GL_INVALID_OPERATION in (null): (ID: 173538523) Generic error
[ 74.638465] Loader core/loader/ncch.cpp:Load:193: Program ID: 00040000001B5000
[ 74.638598] Service.FS core/file_sys/ncch_container.cpp:OpenFile:130: Failed to open C:/Users/FEB EIGHT/AppData/Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 74.699064] Loader core/hle/kernel/process.cpp:ParseKernelCaps:141: ExHeader kernel version: 2.50
[ 74.705915] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCodes:655: Preferred region code set to 1
[ 74.793451] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:63: (STUBBED) called. Caller PID=11
[ 75.146142] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:85: (STUBBED) called
[ 75.151026] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:317: (STUBBED) called applet_attributes=0X00000000
[ 75.160844] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:803: (STUBBED) called, screen_capture_post_permission=0
[ 75.162230] Service.NDM core/hle/service/ndm/ndm_u.cpp:OverrideDefaultDaemons:186: (STUBBED) bit_mask=0x0000000F
[ 75.162509] Service.NDM core/hle/service/ndm/ndm_u.cpp:SuspendDaemons:74: (STUBBED) bit_mask=0x00000006
[ 75.167787] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:296: (STUBBED) app_id=768
[ 75.176055] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:590: (STUBBED) called command=0X00000007, input_size=0X00000004, output_size=0X00000001
[ 75.176769] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:590: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 75.182768] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:600: (STUBBED) called, version: 0x0B0401C8
[ 75.189408] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:193: Delay generator was not initalized. Using default
[ 75.195996] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:193: Delay generator was not initalized. Using default
[ 75.247570] Service.SRV core/hle/service/sm/srv.cpp:Subscribe:210: (STUBBED) called, notification_id=0x209
[ 75.280753] Service.DSP audio_core/hle/hle.cpp:LoadComponent:496: Firmware hash: 0xdcdb8c683bf28fdd
[ 75.280901] Service.DSP audio_core/hle/hle.cpp:LoadComponent:500: Structures hash: 0x228655de1258d999
[ 75.280954] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:LoadComponent:191: called size=0xC25C, prog_mask=0x000000FF, data_mask=0x000900FF
[ 75.285588] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:RegisterInterruptEvents:257: Registered interrupt=2, channel=2, event=event-0025d948
[ 75.286244] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:GetSemaphoreEventHandle:274: (STUBBED) called
[ 75.286801] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphoreMask:284: (STUBBED) called mask=0x2000
[ 75.287673] Audio.DSP audio_core/hle/hle.cpp:PipeWrite:257: Application has requested initialization of DSP hardware
[ 75.288130] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphore:57: called, semaphore_value=4000
[ 75.292797] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphore:57: called, semaphore_value=4000
[ 75.666624] Service.LDR core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRR:154: (STUBBED) called, crr_buffer_ptr=0x0823E000, crr_size=0x00008000
[ 75.704013] Service.GSP core/hle/service/gsp/gsp_gpu.cpp:AcquireRight:706: called flag=00000000 process=11 thread_id=0
[ 76.093059] Service.FRD core/hle/service/frd/frd.cpp:SetClientSdkVersion:156: (STUBBED) called, version: 0x0B0401C8
[ 76.093702] Service.FRD core/hle/service/frd/frd.cpp:GetMyPresence:38: (STUBBED) called
[ 76.095109] Service.FRD core/hle/service/frd/frd.cpp:GetFriendKeyList:53: (STUBBED) called, unknown=0, frd_count=100
[ 76.116358] Service.BOSS core/hle/service/boss/boss.cpp:InitializeSession:23: (STUBBED) programID=0X0000000000000000
[ 76.117139] Service.NDM core/hle/service/ndm/ndm_u.cpp:ResumeDaemons:89: (STUBBED) bit_mask=0x00000002
[ 76.117321] Service.NDM core/hle/service/ndm/ndm_u.cpp:ResumeDaemons:89: (STUBBED) bit_mask=0x00000004
[ 76.119748] Service.BOSS core/hle/service/boss/boss.cpp:GetStorageEntryInfo:644: (STUBBED) called
[ 76.120820] Service.BOSS core/hle/service/boss/boss.cpp:UnregisterStorage:46: (STUBBED) called
[ 76.121740] Service.BOSS core/hle/service/boss/boss.cpp:RegisterStorageEntry:630: (STUBBED) unk_param1=0X00001B50, unk_param2=0X00000000, unk_param3=0X00100000, unk_param4=0X00000001, unk_param5=0X01
[ 76.399307] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:803: (STUBBED) called, screen_capture_post_permission=3
[ 76.481594] Service.FRD core/hle/service/frd/frd.cpp:GetMyFriendKey:92: (STUBBED) called
[ 76.507530] Service.FRD core/hle/service/frd/frd.cpp:GetMyFriendKey:92: (STUBBED) called
[ 76.870573] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:193: Delay generator was not initalized. Using default
[ 76.923271] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:193: Delay generator was not initalized. Using default

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (17.1 KB)

System Information for Support

Client Version                               Canary 2318   HEAD-bccef5e
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 600
GPU Driver Version                           27.20.100.8783
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

System Information for Support

Client Version                               Canary 2318   HEAD-bccef5e
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 600
GPU Driver Version                           27.20.100.8783
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab