Pokemon Sun isn't loading. Black screen and fatal error

Issue:
Whenever I’ve tried to load pokemon sun i get fatal error. I’ve tried turning on accurate multiplication but that doesn’t work. I don’t have a 3DS just my PC and I know very little about coding and emulating so that doesn’t help much. If you could help that’d be great and if not it’s not the end of the world :).

System Information

  • Operating System: Microsoft Windows 10 Pro (64-bit)
  • CPU: intel core m3-6y30 cpu @ 0.90ghz
  • GPU: Intel HD graphics 515
  • Citra Version 1630
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (10.3 KB)

System Information for Support

Client Version                                Canary 1630 HEAD-e8bf4ea
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 515
OpenGL Version                                3.3.0
GPU Driver Version                            24.20.100.6136
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

System Information for Support

Client Version                                Canary 1630 HEAD-e8bf4ea
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 515
OpenGL Version                                3.3.0
GPU Driver Version                            24.20.100.6136
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/