Pokemon sun moon and ultra sun freeze

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
pokemon sun, ultramoon and ultrasun frezze during the professor’s opening speech all 3 in the same point
System Information

  • Operating System: windows 10
  • CPU: intelcore i5 2,50 ghz
  • GPU: intel® HD Grafics 620
  • Citra Version (found in title bar): Citra Canary1928
  • Game: pokémon sun, ultrasun and ultramoon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt.old.txt (25.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1928 HEAD-625639a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.5038
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Make sure you upload citra_log.txt, not citra_log.txt.old.txt by following our How to upload a log file

#4

citra_log.txt (17.0 KB)

#5

System Information for Support

Client Version                                Canary 1928 HEAD-625639a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.5038
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

To update your GPU drivers: Download win64_25.20.100.6373.zip (direct link) from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Afterwards, you should be able to install the latest driver directly using the .exe file: Download and install igfx_win10_100.9126.exe (direct link) from https://downloadcenter.intel.com/download/30100/Intel-Graphics-Windows-10-DCH-Drivers

Check again to see if your game still crashes after installing the new drivers. If it does, please upload another log file.

#7

i did llike you suggest and now works, thanks

#8

citra_log.txt (12.1 KB)

#9

System Information for Support

Client Version                                Nightly 1659 HEAD-3f13e1c
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Celeron(R) CPU G1620 @ 2.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.4653
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

#10

tywald already helped you here: Citra crashing on Pokemon Y
For the third time now, you need to update your drivers. If you ignore us again and keep posting your log files on random topics, you’ll get warned for spamming:

Download win64_15.33.53.5161.zip from https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-
direct link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Your iGPU has driver bugs so you should use this older build until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.