Pokemon Sun Moon Stuck At Intro with Kukui

Issue: Stuck At Intro With Kukui (and his ‘dog’)
Enter a description of your issue here, in full detail.

Sorry that i tried my best to get the log but it’s empty so i cant upload here. I already tried it sooo many times but the result is still empty log. (Did i misinterpret the how-to?)
As you can see the title, i stuck at that moment. But stuck only at that pict, the sound still out and i can press the key to proceed but the screen just stuck.
Im tired looking at the lolipop dog’s tail

System Information

  • Operating System: Windows 10 Pro ver.1709 build 16299.492
  • CPU: Intel Core i7 6700HQ @ 2.60GHz
  • GPU: Intel Iris Pro Graphics 580 (Intel)
  • Citra Version (found in title bar): HEAD-16302ea
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar): The pict(sorry that if it’s not really a clear image)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

I’m gonna be honest, I don’t think your computer will even be good enough to run the game at a good speed.

make sure that on Emulation > Configure > Debug > Global Log Filter is set to *:Info
also, every time you open citra a new log is generated so upload your log right after you quit citra. if you open citra again before that your log will be empty because citra will have generated a new one.

Um… Hello! But i’m sorry i experience this problem but it worked when i go to Graphics > Enable Hardware Shader then disable it (you shouldn’t run the game while doing this) and restart citra…Hope it works!!!

1 Like

Got the same problem, here’s the Log File:
Problem description: At a point in a cutscene (always the same one) Citra freezes for a couple of seconds, then starts playing the music and the game again, but the screen is still frozen.
citra_log.txt (49.9 KB)

System Information for Support

Client Version                                Canary 1338 HEAD-411dfb2
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Also, all the other games work properly, even when I played this before, but I had my computer restarted and since then I couldn’t play the game.

this actually works. thx so much!!!