Pokemon Sun/Moon/Ultra Sun/Ultra Moon not working

Issue: If I want to play any of these Pokemon games the screen always freezes at a point. But I still hear the sound and I can press a and I have 30 FPS but the screen is freezing. The problem is in all Pokemon games and always at the start when I talk to professor Kukui. If I take a screenshot from the game it is black:
It always hangs in this moment:

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i3 6006U
  • GPU: Intel HD Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1695
  • Game: Pokemon 7. generation
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
citra_log.txt (18.1 KB)

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Nightly 1695 HEAD-c2d36cd
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

This sounds a lot like a corrupted ROM. Try redumping your game. Please refer to our Game Dumping Guides:

Dumping Game Cartridges
Dumping Installed Titles

These GPU drivers are also out of date so it would be a good thing to update those: Download win64_15.45.5174.zip (direct link) from https://downloadcenter.intel.com/download/30195/Intel-Graphics-Driver-for-Windows-15-45-

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After installing that driver, you should be able to install the latest driver available directly: Download and install igfx_win10_100.9168.exe (direct link) from https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers

Thank you for your response and I will update my graphic drivers. But I forgot to mention that I used the same ROMs with my mobile and it worked but I had 4 FPS so I wanted to play it on PC. So I don’t think it’s a ROM problem. But I will try to update my graphic drivers and try if it’s working or not.

Thank you very much it is working now.

1 Like