Pokemon Sun/Moon/Ultra Sun/Ultra Moon not working

Issue: If I want to play any of these Pokemon games the screen always freezes at a point. But I still hear the sound and I can press a and I have 30 FPS but the screen is freezing. The problem is in all Pokemon games and always at the start when I talk to professor Kukui. If I take a screenshot from the game it is black:
frezz
It always hangs in this moment:

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i3 6006U
  • GPU: Intel HD Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1695
  • Game: Pokemon 7. generation
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (18.1 KB)

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System Information for Support

Client Version                                Nightly 1695 HEAD-c2d36cd
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.5038
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

This sounds a lot like a corrupted ROM. Try redumping your game. Please refer to our Game Dumping Guides:

Dumping Game Cartridges
Dumping Installed Titles

These GPU drivers are also out of date so it would be a good thing to update those: Download win64_15.45.5174.zip (direct link) from https://downloadcenter.intel.com/download/30195/Intel-Graphics-Driver-for-Windows-15-45-

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After installing that driver, you should be able to install the latest driver available directly: Download and install igfx_win10_100.9168.exe (direct link) from https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers

Thank you for your response and I will update my graphic drivers. But I forgot to mention that I used the same ROMs with my mobile and it worked but I had 4 FPS so I wanted to play it on PC. So I don’t think it’s a ROM problem. But I will try to update my graphic drivers and try if it’s working or not.

Thank you very much it is working now.

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