Pokemon Super Mystery Dungeon no longer starts up

Issue:
Pokemon Super Mystery Dungeon was working fine for the past two weeks of play but randomly decided not to open up as of this morning. Looks like it’s loading at first but then the screen blacks out. No sound or graphics appear after that.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i7-6700 CPU @ 3.40 GHz
  • GPU: NVidia GeForce GTX 970
  • Citra Version (found in title bar): Citra Nightly 1372
  • Game: Pokemon SUper Mystery Dungeon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (2.3 MB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 970/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            375.63
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Core.Cheats <Warning> core/cheats/gateway_cheat.cpp:SetEnabled:424: Cheats enabled. This might lead to weird behaviour or crashes
Try turn off the cheats and see if that fixes it.

@tywald Thank you for the tip! I tried without the cheats but, unfortunately, no change.

Updated my graphics drivers and tried with Accurate Multiplication on and off, but no change.

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 970/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            375.63
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Hm it still says you are using 375.63 drivers which are from 2016. My old GTX 680 could get later drivers than that :stuck_out_tongue:

The other thing you can try if this issue is like Majora’s Mask is to set the region in Citra to match the game.

If all fails try bisect the issue by finding out which version broke. You can find older builds here: https://github.com/citra-emu/citra-nightly/releases

after testing my personality it is white screen

the log:
citra_log.txt (5.0 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

I did the same as you told
log:
log file removed by moderator

I did not find anything wrong in your log file. Please wait for a moderator to assist.

screenshot too

@SleepingSnake please see this

@SleepingSnake please see this

citra_log.txt (1.5 MB)

System Information for Support

Client Version                               Nightly 1778   HEAD-a51b1cd
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics 600
GPU Driver Version                           27.20.100.9664
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

citra_log.txt (1.6 MB)

System Information for Support

Client Version                               Nightly 1778   HEAD-a51b1cd
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics 600
GPU Driver Version                           27.20.100.9664
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Please double check whether this issue also occurs without the use of save states.

Save states save the entire emulation state upon saving. Which means that stuff like Citra settings, cheat codes and all other things injected into the emulation are loaded in again upon the loading of the save state. Even if the cheat code, for example, was disabled before loading the save state, it would still be loaded if it was enabled at the time of saving. This is why save states aren’t recommended to be used when troubleshooting.