Pokemon sword and shield stuck

the game is stuck after typing the name in the beginning.
my laptop configurations are
i5 @ 2.40 GHZ
8gb ram
NVidia Geforce RTX 2060
Driver version 471.41

Please help however long i wait is of no help,

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Make sure the driver of the Intel GPU is updated too: Download Intel® Graphics - Windows® DCH Drivers