Pokemon Ultra Moon (Black Screen), Metroid Samus Returns (No audio)

Issue:
I am having two problems. The first is the Pokemon Ultra Moon, whenever I try to load it, it blacks out and I get nothing as shown in the screenshot if that uploaded. I am new to the forum and this is my first post. I thought to myself, well that is weird, let me trying dumping another game. I then tried Metroid Samus Returns and it loaded…except I didn’t have any audio. So I am wondering if its the software braindump or if I am doing something wrong.

System Information

  • Operating System: Windows 10, 64 Bit
  • CPU: Intel Core i5-4430!
  • GPU: NVIDIA GeForce GTX 980
  • Citra Version (found in title bar):

Citra Canary 1354
Citra Nightly: 1268

  • Game: Pokemon Ultra Moon, Metroid Samus Returns

citra_log.txt (42.6 KB)

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Canary 1354 HEAD-5008d46
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 980/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I just tried that and still got nothing on both versions of Citra.

Don’t use braindump, follow these guides:
Dumping Game Cartridges
Dumping Installed Titles

I will give these a go and report back.