Pokemon Ultra Moon (Black Screen), Metroid Samus Returns (No audio)

#1

Issue:
I am having two problems. The first is the Pokemon Ultra Moon, whenever I try to load it, it blacks out and I get nothing as shown in the screenshot if that uploaded. I am new to the forum and this is my first post. I thought to myself, well that is weird, let me trying dumping another game. I then tried Metroid Samus Returns and it loaded…except I didn’t have any audio. So I am wondering if its the software braindump or if I am doing something wrong.

System Information

  • Operating System: Windows 10, 64 Bit
  • CPU: Intel Core i5-4430!
  • GPU: NVIDIA GeForce GTX 980
  • Citra Version (found in title bar):

Citra Canary 1354
Citra Nightly: 1268

  • Game: Pokemon Ultra Moon, Metroid Samus Returns

citra_log.txt (42.6 KB)

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

System Information for Support

Client Version                                Canary 1354 HEAD-5008d46
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 980/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#4

I just tried that and still got nothing on both versions of Citra.

#5

Don’t use braindump, follow these guides:
Dumping Game Cartridges
Dumping Installed Titles

#6

I will give these a go and report back.