Pokemon ultra moon bugging out

not loading
when i load pokemon ultra moon i try and play it but when i finishes launching a gray screen appers and nothing hapens

System Information
windows 10 pro

Processor Intel(R) Core™ i5-4590S CPU @ 3.00GHz, 3001 Mhz, 4 Core(s), 4 Logical Processor(s)

intell graphics 4500

Diagnostic Log
citra_log.txt (146.4 KB)

System Information for Support

Client Version                               Nightly 1764   HEAD-44e1f23
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-4590S CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4600
GPU Driver Version                           20.19.15.5126
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have mods installed. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

citra_log.txt (6.7 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

Disable all your mods. Furthermore, you should disable Dump Textures in Emulation>Configuration>Graphics → This option is only useful for those that are interested in creating their own custom textures.
You may also want to delete all the textures its dumped so far: Go to File>Open Citra Folder, then open up the dump folder and delete the textures folder found here (this will delete all dumped textures for all of your games).