Pokemon Ultra Moon Crash!

Issue: My Nightly Citra 1802 crashed when the game PKM Ultra Moon start. Even now my PKM X crashed too.

System Information

  • Operating System: Window 10
  • CPU: Intel(R) Core™ i5-7200U CPU @ 2.50GHz 2.70 GHz
  • GPU: Intel (R) HD Graphics 620
  • Citra Version (found in title bar): Nightly 1802
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide:
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citra_log.txt (13.4 KB)

System Information for Support

Client Version                               Nightly 1802   HEAD-a93d7a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

@CitraBot it still not working

citra_log.txt (12.9 KB)

System Information for Support

Client Version                               Nightly 1670   HEAD-6f2bbbc
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install Intel® Graphics – Windows* DCH Drivers from: https://www.intel.com/content/www/us/en/products/sku/95443/intel-core-i57200u-processor-3m-cache-up-to-3-10-ghz/downloads.html
Direct link: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

After you have installed the latest version you should do this so Windows won’t accidentally roll back to an old version:
https://web.archive.org/web/20190208013517/https:/download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

You want to hide the Display driver, like this:
image