Pokemon ultra moon crashes when opening

Issue:
whenever i open my game of pokemon ultrammon it shows a message saying there has been a fatal error and emulation must stop

System Information

  • Operating System: windows 10
  • CPU: intel core i5-8250u
  • GPU: intel UHD graphics 620
  • Citra Version (found in title bar): citra canary 1704
  • Game: pokemon ultramooncitra_log.txt (10.0 KB)
  • Screenshot of Issue (include the full Citra window including titlebar):
    https://imgur.com/7HmJi5p

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

System Information for Support

Client Version                                Canary 1704 HEAD-d6f4c63
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            24.20.100.6286
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

citra_log.txt (4.3 KB)

System Information for Support

Client Version                                Nightly 1517 HEAD-64694b0
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (4.3 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (26.4 KB)

System Information for Support

Client Version                                Nightly 1547 HEAD-213c956
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GPU/PCIe/SSE2
GPU Driver Version                            391.40
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.