Pokemon ultra moon error

Issue:
Everytime I launch a game citra crush ( only dragon quest viii work)

System Information

  • Operating System: windows 7 ultimate
  • CPU: i7-2760qm
  • GPU: nvidia geforce gt 555m
  • Citra Version (found in title bar): 1675
  • Game: mh4u,mhxx,pokemon ultra moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (6.4 KB)

System Information for Support

Client Version                                Nightly 1675 HEAD-755393d
Operating System                              Windows 7 SP 1 (6.1)
CPU                                                 Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GT 555M/PCIe/SSE2
GPU Driver Version                            391.35
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

Try turn off Accurate Multiplication in the Advanced graphics settings in Citra configuration. It seems older Nvidia GPUs crash with it.

You can ignore the bot regarding the drivers. Latest for Fermi based GPUs is 391.35 that you already have.

still cursh, there’s something more I coud try?

Upload a new log please where Accurate Multiplication is turned off.

citra_log.txt (10.9 KB)

System Information for Support

Client Version                                Nightly 1675 HEAD-755393d
Operating System                              Windows 7 SP 1 (6.1)
CPU                                                 Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GT 555M/PCIe/SSE2
GPU Driver Version                            391.35
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Ok this is a new error:
Core <Critical> core/core.cpp:Load:293: Failed to load ROM (Error 1)!

This usually means that the rom is corrupted. Try redump the game using the guides below. Have at least 4GB free space on your Nintendo 3DS’s SD card to make sure any game will be dumped correctly:


Just in case if you have the update installed, redump it as well:

It is recommended to delete the update folder for the game manually at 0004000e, if it is there. You can get there by right clicking on the game in Citra then Open Update Data Location then go up a few levels.