Pokemon Ultra moon Freeze/Crash at Professor Kukui intro (update)

Issue:
Sorry i forgot to put in the description and i already added the log generated basicly i run citra-qt.exe as administrator choose Pokemon Ultra Moon (USA) (En,Ja,Fr,De,Es,It,Zh,Ko) Decrypted.3ds file it runs fine until i get to the phone call with kukui it just freezes and i have to force close my emulator i went to graphics and turned off the shader’s.Dose the Cia file matter?

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i7-8750H CPU @ 2.20GHz
  • GPU: NVIDIA GeForce GTX 1050 Ti but Generic PnP Monitor on Intel UHD Graphics 630 shows in ccleaner but i went to graphics settings and set nvidia as default.
  • Citra Version (found in title bar): Nightly 1428 | HEAD-1dfcb09
  • Game:Pokemon Ultra Moon (USA) (En,Ja,Fr,De,Es,It,Zh,Ko) Decrypted
  • Screenshot of Issue (include the full Citra window including titlebar):https://imgur.com/a/iqp4If3

Diagnostic Log

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

ive already added the log

You should upload the file itself :stuck_out_tongue:

File is too big to be uploaded

Hm, in that case copy-paste everything to https://pastebin.com/ and link it here.

https://pastebin.com/tGK641rxcitra_log 2.txt (24.0 KB)

Core.Cheats <Warning> core/cheats/gateway_cheat.cpp:SetEnabled:425: Cheats enabled. This might lead to weird behaviour or crashes

Try turn off all cheats and see if that fixes it.

System Information for Support

Client Version                                Nightly 1428 HEAD-1dfcb09
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050 Ti/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            442.19
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

well that is embarrassing think if i enable chats after my first save things will be all right? or is there a bad cheat code?

Probably a bad code, you will need to do trial and error to find which one is causing issues with your game :stuck_out_tongue: (check one at a time).

citra_log.txt (19.1 KB)
I don’t know if I’m doing it right, please save me I’m so bored because of this community quarantine, Thanks a lot.

System Information for Support

Client Version                                Nightly 1543 HEAD-d11d600
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

GPU Driver Version: Build 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8190.exe from: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=122590
direct link: https://downloadmirror.intel.com/29557/eng/igfx_win10_100.8190.exe

Also do this:

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder(if it’s there)
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

You can enable Disk Shader Cache afterwards

Thanks a lot, I didn’t expect to have someone answer this fast.

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