Pokemon Ultra moon Freeze/Crash at Professor Kukui intro (update)

Citra Support
#1

Issue:
Sorry i forgot to put in the description and i already added the log generated basicly i run citra-qt.exe as administrator choose Pokemon Ultra Moon (USA) (En,Ja,Fr,De,Es,It,Zh,Ko) Decrypted.3ds file it runs fine until i get to the phone call with kukui it just freezes and i have to force close my emulator i went to graphics and turned off the shader’s.Dose the Cia file matter?

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i7-8750H CPU @ 2.20GHz
  • GPU: NVIDIA GeForce GTX 1050 Ti but Generic PnP Monitor on Intel UHD Graphics 630 shows in ccleaner but i went to graphics settings and set nvidia as default.
  • Citra Version (found in title bar): Nightly 1428 | HEAD-1dfcb09
  • Game:Pokemon Ultra Moon (USA) (En,Ja,Fr,De,Es,It,Zh,Ko) Decrypted
  • Screenshot of Issue (include the full Citra window including titlebar):https://imgur.com/a/iqp4If3

Diagnostic Log

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#4

ive already added the log

#5

You should upload the file itself :stuck_out_tongue:

#6

File is too big to be uploaded

#7

Hm, in that case copy-paste everything to https://pastebin.com/ and link it here.

#8

https://pastebin.com/tGK641rxcitra_log 2.txt (24.0 KB)

#9

Core.Cheats <Warning> core/cheats/gateway_cheat.cpp:SetEnabled:425: Cheats enabled. This might lead to weird behaviour or crashes

Try turn off all cheats and see if that fixes it.

#10

System Information for Support

Client Version                                Nightly 1428 HEAD-1dfcb09
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050 Ti/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            442.19
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#11

well that is embarrassing think if i enable chats after my first save things will be all right? or is there a bad cheat code?

#12

Probably a bad code, you will need to do trial and error to find which one is causing issues with your game :stuck_out_tongue: (check one at a time).

#13

citra_log.txt (19.1 KB)
I don’t know if I’m doing it right, please save me I’m so bored because of this community quarantine, Thanks a lot.

#14

System Information for Support

Client Version                                Nightly 1543 HEAD-d11d600
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#15

GPU Driver Version: Build 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8190.exe from: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=122590
direct link: https://downloadmirror.intel.com/29557/eng/igfx_win10_100.8190.exe

Also do this:

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder(if it’s there)
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

You can enable Disk Shader Cache afterwards

#16

Thanks a lot, I didn’t expect to have someone answer this fast.

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