Pokemon ultra moon freezes at the intro

Issue:
game freezes at the introduction when kukui say the pokemon to go

System Information

  • Operating System: 64 bit
  • CPU: intel core i5
  • GPU:intel UHD 620
  • Citra Version (found in title bar): canary 1611[
  • Game: pokemon ultra moon
  • Screenshot of Issue (include the full Citra window including titlebar):

log file
26.txt (17.3 KB)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4905
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

how can i enable it can u explain me

Did you edit the log? It doesn’t say what Windows version you are using etc(assuming you are). The “64-bit” you mentioned in the original post doesn’t help at all :frowning: Need to specify if it’s like Windows 7, 8, 10 or if it’s like Linux Ubuntu 19.10, macOS 10.15 etc. “core i5” is also unhelpful because there are so many different i5s out there.

no i did not edit the log

Ok, can you update the system information to be more specific? You can find Windows version and CPU model if you run dxdiag(use windows search or WinKey+R and type that in). Can also right click My Computer/This PC then properties.