Pokemon Ultra Moon Keeps Freezing

Citra Support
1

Issue:
My Game Pokemon Ultra Moon keeps freezing .A similar version Pokemon Sun was very smooth and so i am unable to understand if the problem is in the rom or citra post last update. i reinstalled my citra but about every 2 mins the screen freezes. Seeing similar post i used citra canary and still the problem persists.

System Information

  • Operating System: Windows 10 Home
  • CPU: Intel® Core™ i7-8565U CPU@ 1.80GHz 1.99GHz
  • GPU: NVIDIA GeForce MX250
  • Citra Version (found in title bar): Citra Canary 1492
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):Capture|690x368

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296!

2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

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Increase the Space to upload the .txt file then .

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Upload to pastebin in that case: https://pastebin.com/

5

I have the same problem too
here is my logfile logfile.txt (18.9 KB)

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System Information for Support

OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            24.20.100.6025
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
Enable Vsync                                  null
LLE Audio Emulation Enabled                   null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
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citra_log.txt.old.txt (19.1 KB)
i have the same problem too

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System Information for Support

Client Version                                Nightly 1678 HEAD-e33677b
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce 610M/PCIe/SSE2
GPU Driver Version                            391.35
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

9

Please stop uploading your log everywhere. The bot already told you exaxtly what to do.
Let me know if you’re having issue with the instructions on out FAQ page.

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citra_log.txt (4.9 KB)

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I did not find anything wrong in your log file. Please wait for a moderator to assist.

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my game is frozen at the meowth screen am not able to continue forward

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It seems you accidentally reopened Citra before uploading citra_log.txt which would clear the log. Redo the steps to get a new log and make sure you have started the game before you close Citra. You can also upload the “old” log which is also in that folder.

1 Like
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citra_log.txt (35.4 KB)

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System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 630
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

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This driver is very out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Afterwards, you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1069.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/685037/igfx_win_101.1069.exe

17

hello,
My game keeps freezing within the first 2 minutes of me starting it up, i already tried re-installing everything and also tried to turn shaders off but nothing worked, any help?
logfile.txt (18.9 KB)

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System Information for Support

Client Version                                unknown HEAD-b408750
Operating System                              null
CPU                                           null
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            24.20.100.6025
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
19

We only provide support with official Canary or Nightly Citra versions found here: Download Citra - Citra or on our github page. Please download the latest Nightly version and see if the issue remains. If it does, upload a log file using that Nightly version.