Pokemon ultra moon kukui intro

Can someone please tell me how do I fix that error?I’ve searching how to fix this but nothing helps,It literally ‘crashes’ when rockruff walks away and its tail is shown,then it stops but not completely,I could still hear the sound and if I tried to continue I could hear the click when we continue a dialogue of a npc

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

That didnt helped in anything I couldnt even post it