Pokemon Ultra Moon not working properly on mac

Issue:
There is a certain point(s) where I get in the game where it just unexpectedly closes out and crashes. It will not continue to play the game after it no matter how many times I reset it and I cannot find a solution online.

System Information

  • Operating System: Macbook Air (13-inch, Early 2014)
  • CPU: 1.4 GHz Dual-Core Intel Core i5
  • GPU: Intel HD Graphics 5000 1536 MB
  • Citra Version (found in title bar): Canary 1774
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (37.1 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1774 HEAD-5442e61
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel HD Graphics 5000 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (93.6 KB)

System Information for Support

Client Version                                Canary 1774 HEAD-5442e61
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel HD Graphics 5000 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (52.7 KB)

System Information for Support

Client Version                                Canary 1774 HEAD-5442e61
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel HD Graphics 5000 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Does it happen in the same spot every time?

Yes, it happens after I pick my starter and get into a battle for the first time

Try turn off Hardware Shader in the Advanced graphics options. If that doesn’t help then perhaps your rom is corrupted and needs a redump using the guides below. Have at least 4GB free space on your Nintendo 3DS’s SD card:


It worked, but the game runs at half speed or slower

I see, then there is basically nothing you can do about it I’m afraid :frowning: Haswell CPUs have some bugs with the GPU drivers. Sorry for the inconvenience.

citra_log.txt (16.4 KB)

System Information for Support

Client Version                                Canary 1786 HEAD-6ebf5e0
Operating System                              macOS Mojave (10.14)
CPU                                           Intel(R) Core(TM) i5-4278U CPU @ 2.60GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Since you have an old GPU which can randomly crash due to a driver bug you might need to use Nightly 1392 until you upgrade your computer as it is the last build before the Split Presentation Thread change: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392