Pokemon Ultra Moon: Stuck On kukui Intro

Issue:
Enter a description of your issue here, in full detail.
Upon first boot, in the introduction cutscene after the game loads the game freezes on a still iamge of kukui, wiith the cutscene not continuing

System Information

  • Operating System: Windows 10
  • CPU: Intel i5-7200U CPU @2.50 GHZ
  • GPU: Intel HD Graphics 620
  • Citra Version (found in title bar): Citra Nightly 1808
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (19.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1808   HEAD-f6320c8
Operating System                             Windows 10 Version 1909
CPU                                          Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           25.20.100.6518
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe