Pokemon ultra sun and moon crashes

Issue:
the game freezes when proffessor kakui has his rockruff


the musics stops for a while and comes back later but the game is still in freeze. when i press A i can hear the sound of the button

System Information

  • Operating System: system
  • CPU:
  • GPU:
  • Citra Version (found in title bar): 1310
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (17.7 KB)

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https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1310 HEAD-643a396
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Disable ‘Enable Hardware Shader’ before launching your game.

thanks bio3c it works but lags a bit but that is fine
thank you

Your drivers are outdated(they are from 2018).

Download win64_25.20.100.6373.zip from : https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

You have Intel HD 620

There is a newer DCH driver but you will most likely need to update to the previous driver using the links above first in order to use the installer for future updates.