Pokemon ultra sun black screen and close when I try to start

#1

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: window 10
  • CPU: i7-4770hq
  • GPU: Gtx 1050
  • Citra Version (found in title bar): Citra canary 1332
  • Game: Pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (4.6 KB)

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

System Information for Support

Client Version                                Canary 1332 HEAD-54a2cec
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#4

how I do this ?
I have play this game and it freezes, black screen and can’t open it.

#5

Your log is incomplete, launch your game, reproduce the issue, close citra and don’t open it again, open the folder C:\Users\%username%\AppData\Roaming\Citra\log and upload your log again.

#6

citra_log.txt (32.3 KB)
This’s new log.

#7

System Information for Support

Client Version                                Canary 1332 HEAD-54a2cec
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#8

Turn off cheats. :sheep:

1 Like
#9

It’s work, thank you very much.