Pokemon ultra sun black screen and close when I try to start

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: window 10
  • CPU: i7-4770hq
  • GPU: Gtx 1050
  • Citra Version (found in title bar): Citra canary 1332
  • Game: Pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (4.6 KB)

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Canary 1332 HEAD-54a2cec
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

how I do this ?
I have play this game and it freezes, black screen and can’t open it.

Your log is incomplete, launch your game, reproduce the issue, close citra and don’t open it again, open the folder C:\Users\%username%\AppData\Roaming\Citra\log and upload your log again.

citra_log.txt (32.3 KB)
This’s new log.

System Information for Support

Client Version                                Canary 1332 HEAD-54a2cec
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Turn off cheats. :sheep:

1 Like

It’s work, thank you very much.