Pokemon ultra sun black screen and crashing( Citra version 1821)

Citra Support
#1

Issue:
my game keeps crashing when i get to proffesor kukuis introduction in pokemon ultra sun after it happen when i restart the game theres a black screen.

System Information

  • Operating System:
    Microsoft Windows 10 Home (64-bit)
  • CPU: Intel® Core™ i5-8265U CPU @ 1.60GHz
  • GPU: Intel® UHD Graphics 620
  • Citra Version (found in title bar):
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot (1675)
    Screenshot (1675)1280×768 17.7 KB

Diagnostic Log

citra_log.txt (21.3 KB)

#2

System Information for Support

Client Version                               Nightly 1821   HEAD-06a9f69
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8984
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#3

Your driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

#4

thanks this fixed the issue