Pokemon Ultra Sun - Black Screen Error

Issue:
Enter a description of your issue here, in full detail.

  • Upon opening my Pokemon Ultra Sun game, the audio is working and the controls also seem to work, but I cannot visually see anything after it asks to set the language options.

System Information

  • Operating System: Windows 8.1
  • CPU: Intel® Core™ i7-5500U CPU @2.40GHz
  • GPU: Intel® HD Graphics 5500
  • Citra Version (found in title bar): Citra Nightly 1164
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (15.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

Does this occur with hardware shaders off? What are accurate Multiplier and Accurate geometry set to?

The same error occurs when all the options you mentioned are set to off.

Your GPU driver is outdated, download and install the latest driver available for your GPU from intel’s website.

I have the latest driver downloaded on my PC, Intel® HD Graphics 5500.

Is this too old? What version does it need to be compatible?

Build 10.18.14.4029

This driver is from 2015, which is very old :stuck_out_tongue:

Get the latest here: https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=85214

Since you are on a laptop you will most likely need to download the .zip version then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

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@tywald This was the perfect solution! Thank You so much for the links, and your help!

1 Like