Pokemon Ultra Sun - Black Screen Error

#1

Issue:
Enter a description of your issue here, in full detail.

  • Upon opening my Pokemon Ultra Sun game, the audio is working and the controls also seem to work, but I cannot visually see anything after it asks to set the language options.

System Information

  • Operating System: Windows 8.1
  • CPU: Intel® Core™ i7-5500U CPU @2.40GHz
  • GPU: Intel® HD Graphics 5500
  • Citra Version (found in title bar): Citra Nightly 1164
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (15.9 KB)

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https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

Does this occur with hardware shaders off? What are accurate Multiplier and Accurate geometry set to?

#3

The same error occurs when all the options you mentioned are set to off.

#4

Your GPU driver is outdated, download and install the latest driver available for your GPU from intel’s website.

#5

I have the latest driver downloaded on my PC, Intel® HD Graphics 5500.

Is this too old? What version does it need to be compatible?

#6

Build 10.18.14.4029

This driver is from 2015, which is very old :stuck_out_tongue:

Get the latest here: https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=85214

Since you are on a laptop you will most likely need to download the .zip version then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

1 Like
#7

@tywald This was the perfect solution! Thank You so much for the links, and your help!

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Only One Screen Pls Help