Pokemon Ultra Sun: ClCertA file missing

Citra Support
#1

Issue:
Citra crashing when starting Pokemon Ultra Sun
I got the game to work the first time, but after 2 hours of gameplay, the game froze. Since then, every time I try start it, it makes my Citra stop working with (Not Responding) in the title bar.
Already tried reinstalling Citra, changing the .3ds file, restarting my pc. Also tried on both Canary and Nightly.

The last line of the logs file contains the error:
[ 5.652770] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:812: ClCertA file missing

System Information

  • Operating System: Windows 10 Home 64-bit
  • CPU: Intel Core i5
  • GPU: NVIDIA GeForce GTX 1070
  • Citra Version (found in title bar): Citra Canary 1459
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    citra
    citra.png1403×851 23.3 KB

Diagnostic Log
citra_log.txt (7.5 KB)

#2

System Information for Support

Client Version                                Canary 1459 HEAD-281ef58
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.
#3

New Issue:
After disabling GDB debugging, my game decides to start, but gives me a Fatal Error message:

citra
citra.png1406×850 14.7 KB

The new logs file:
citra_log.txt (40.2 KB)

#4

System Information for Support

Client Version                                Canary 1459 HEAD-281ef58
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1070/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.