Pokemon Ultra Sun Crashed & Black Screen

Pokemon Ultra Sun crashes randomly during loading and trading. Sometimes it will only show black screen when I try to load my save file, or it just happen randomly during cutscenes and battles.

System Information

  • Operating System: Microsoft Windows 10
  • CPU: i5-6200U 2.30 GHz 2.40 GHz
  • GPU: HD 520 Graphics
  • Citra Version (found in title bar): Citra nightly 1655
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (4.7 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

New log upload
citra_log.txt (34.9 KB)

System Information for Support

Client Version                                Nightly 1655 HEAD-4888a14
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.5018
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Does this crash also occur without the use of Save States?
Please try using only your in-game save file to recreate the crash/black screen.

Also do this:

GPU Driver Version: 23.20.16.5018

This driver is outdated, you need to update.

Download this driver: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.8935.exe from: https://downloadcenter.intel.com/download/29988/Intel-Graphics-Windows-10-DCH-Drivers?product=88193
direct link: https://downloadmirror.intel.com/29988/a08/igfx_win10_100.8935.exe