Pokemon Ultra Sun crashes at the call with Kukui

Citra Support
#1

Issue:
citra freezes on the call with Professor Kukui and then closes

System Information

  • Operating System: Windows 10 Version 2009
  • CPU: Intel(R) Core™ i3-6006U CPU @ 2.00GHz | AVX2 | FMA
  • GPU:Intel(R) UDH Graphics
  • Citra Version (found in title bar): 1824
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    Captura.PNG
    Captura.PNG1362×768 105 KB

Diagnostic Log

citra_log.txt (25.4 KB)

#2

GL_VERSION: 4.3.0 - Build 23.20.16.4973
^ This driver is out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

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