Pokemon Ultra Sun crashes when profesor calls

The game starts nicely but after I select the language and receive the call of the profesor the game crashes…

System Information

  • Operating System: Microsoft Windows 10 Home
  • CPU: ntel(R) Core™ i5-7200U CPU @ 2.50GHz, 2701 Mhz
  • GPU: Intel® HD Graphics 620
  • Citra Version (found in title bar): Citra Nightly 1813
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.0 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

Your log only shows that you have opened Citra. Upload both logs after following the steps if you are unsure.

my bad, I rebooted the program and then uploaded it… here you have it after experiencing the crash.
citra_log.txt (22.3 KB)

System Information for Support

Client Version                               Nightly 1813   HEAD-3b6ffd9
Operating System                             Windows 10 Version 1903
CPU                                          Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           25.20.100.6518
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Make sure Windows is updated (open Windows Update), you should be on like 21H2 or 22H2.

Then download the latest drivers here: https://www.intel.com/content/www/us/en/products/sku/95443/intel-core-i57200u-processor-3m-cache-up-to-3-10-ghz/downloads.html
Direct link: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let us know if you get “manufacturer has locked” message when you try to install.