Pokemon Ultra Sun crashing after update

Citra Support
#1

Issue:
I decided to update Citra to its latest version, but now every time I try to load my save file of Pokemon Ultra Sun, the FPS drops to zero and the emulator crashes. Also, before the update the compatibility was listed as “good”, but now it says “bad”

System Information

  • Operating System: Windows 10 Home Single Language 64-bit

  • CPU: Intel Core i5 7200U @ 2.50GHz 45 °C
    Kaby Lake-U/Y 14nm Technology

  • GPU: LG AIO ([email protected])
    Intel HD Graphics 620 (LG Electronics)

  • Citra Version (found in title bar): Citra Nightly 1745

  • Game: Pokemon Ultra Sun (the Rom hack Photonic Sun to be exact)

  • Screenshot of Issue (include the full Citra window including titlebar):

    image
    image1920×1080 120 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (42.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1745 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4849
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

#4

After a few black screens, Ultra Sun works like it did before. Thanks for the help.