Pokemon Ultra Sun does not load

Issue:
The game does not load when I start the game. It flickers with a gray screen for a second and then stops in a black screen with no audio or anything.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i5-7400
  • GPU: Radeon ™ RX 480 Graphics
  • Citra Version (found in title bar): Citra Canary 1830
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (22.6 KB)


In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1830 HEAD-55b529b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             Radeon (TM) RX 480 Graphics
GPU Driver Version                            20.8.1 27.20.2001.13001
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

Just to clarify, it isnt slowing down. Rather, the game isn’t loading at all. I do not have these problems with the other pokemon games.

You have memory read/write errors which is a sign of a corrupted rom or game update. Redump using the guides below. Have at least 4GB free space on your Nintendo 3DS’s SD card:



I did all of that and I even used a different rom, but the game still wont load. I even tried using a different citra version that had perfect loading reviews for Ultra Sun yet it still wont work.citra_log.txt (23.0 KB)

System Information for Support

Client Version                                Nightly 1599 HEAD-b94f21e
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             Radeon (TM) RX 480 Graphics
GPU Driver Version                            20.8.1 27.20.2001.13001
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Can you show the exact steps you are taking while redumping the game? (Take photos or record so I can see how you are operating the Nintendo 3DS). Are you 100% positive that you have 4GB free space on the SD card? Since the game is very large, if it’s not sufficient the dump will fail.

Its weird, I deleted the entire Citra folder and restarted Citra for a new folder and now the game is working for some reason. Is it possible if you can explain why this happens? I am using the same rom

would this work if you keep the save files?