Pokemon ultra sun fatal error need help

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: windows 10
  • CPU: AMD Ryzen 5 1600 Six-Core Processor 3.20 GHz
  • GPU: Radeon RX 580 Series
  • Citra Version (found in title bar): Citra nightly 1381 or Citra canary 1500
  • Game: Pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (2.6 KB)

Citra%201
Citra 1.PNG1920×1080 28.4 KB

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

Change log filter to *:Info, right now you have set it to *:Critical which is not correct.

#3

where do i do that is it in a folder?

#4

I tried it and it still get a error what else can i do

#5

You need to upload a new log file after changing the filter to *:Info (sorry I only implied before, I probably should have been more explicit) see How to Upload the Log File if you are unsure. The new log should give more information.

#6

citra_log.txt (38.6 KB) heres the new log file

#7

System Information for Support

Client Version                                Nightly 1381 HEAD-5fa71d4
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               Radeon RX 580 Series
OpenGL Version                                3.3.1
GPU Driver Version                            19.10.1 26.20.13025.10004
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#8

PUS_Edited.3ds

Does the unedited game work?

#9

yes it does is there any thing i need to do

#10

If it’s like “randomizer” you need to contact the author how to do this properly. This is out of scope for Citra.

#11

ok thank you for trying to help

#12

Do you know why citra may close when i open a randomized game