Pokemon Ultra Sun: Freeze during encounters

Citra Support
#1

Issue:
The game always freezes during any encounter (wild or trainer). I used cheats and even reinstall Citra does not change the results.

[citra_log.txt|attachment]

(upload://iv1pUm2r8lBmCF9JuMm7ylxy80u.txt) (1.9 MB)

System Information

  • Operating System: Windows 10
  • CPU: Inter® Core™ i7-1065G7 CPU @ 1.30GHz 1.50 GHz
  • GPU:
  • Citra Version (found in title bar):
  • Game: Citra Nightly 1694
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2021-02-20 (2)
2021-02-20 (2)955×1031 120 KB
citra_log.txt (4.9 KB)

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

The log file wasn’t uploaded properly it seems. Please try reuploading it.

#4

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#5

Ok, sorry I’ve edited the post. Thanks

#6

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#7

citra_log.txt (2.4 MB)

I am sorry for the confusion

#8

System Information for Support

Client Version                                Nightly 1694 HEAD-e6c479f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce MX250/PCIe/SSE2
GPU Driver Version                            457.63
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#9

I have already tried to disable cheats but nothing changed

#10

Disable cheats, then restart the entire Citra program (important, otherwise they remain active). Now try your game again. If it still freezes, please upload another log file.

#11

citra_log.txt (3.1 MB)

I did as you said

#12

System Information for Support

Client Version                                Nightly 1694 HEAD-e6c479f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce MX250/PCIe/SSE2
GPU Driver Version                            457.63
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#13

There is a ton of unmapped read spam in your log file, this usually indicates your dumped files are corrupted or you have bad cheats enabled. Since we’ve already ruled out the cheats, we can assume that your current ROM is corrupted. You’ll have to redump them. Please refer to our Game Dumping Guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up-to-date and that you have enough storage space available on your SD-Card to perform the dump. You should have around 4gb available for Pokemon Ultra Sun.

#14

Thank you, you’re great!