Pokemon Ultra Sun freezes at exact point every time

Issue:
The game freezes everytime, without fail after entering Prof. Kukui’s lab for the first time and being handed the upgraded pokedex. Along with that Prof. Kukui himself seems to not be rendering at all which could tie in to the reason the game is freezing. Citra requires restart whenever this happens.

System Information

  • Operating System: Windows 10
  • CPU: i5 9400F
  • GPU: MSI RTX 2070 8GB
  • Citra Version (found in title bar): Citra Canary 1789
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (1.7 MB)

System Information for Support

Client Version                                Canary 1789 HEAD-1eaa5ae
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce RTX 2070/PCIe/SSE2
GPU Driver Version                            442.59
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Try turn off the cheats, then restart the game.

You should enable Disk Shader Cache and Hardware Shader as well.

System Information for Support

Client Version                                Canary 1789 HEAD-1eaa5ae
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce RTX 2070/PCIe/SSE2
GPU Driver Version                            442.59
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

That seems to have done the trick. Thank you.

1 Like