Pokemon Ultra Sun Freezes at festival Plaza

#1

Pokemon Ultra Sun Freezes:
It happens when I’m at the festival plaza. When my character enters the castle for the first time ( In automatic) The game freezes, I do not know why. I would love some help as I’m not very smart with technology and I have no idea what is going on, it took me 30 minutes to try to figure out how to do this.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i7-8550U CPU @ 1.80GHz
  • GPU: Intel® UHD Graphics 620
  • Citra Version (found in title bar): 1373
  • Game: Pokémon Ultra Sun
  • Screenshot of Issue:
    PNG
    citra crash.PNG.jpg1920×2160 354 KB

Diagnostic Log
citra_log.txt (250.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1373 HEAD-ff93159
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce MX150/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            398.36
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

I fixed the issues that the bot suggested but nothing changed, here is the log.
citra_log.txt (436.8 KB)

#4

System Information for Support

Client Version                                Nightly 1378 HEAD-98c396f
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce MX150/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            441.12
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#5

If it’s similar to this issue: Pokemon Sun Citra fps drops to 0 when entering Malie Garden then most likely your rom is corrupted and needs a redump. Follow the guides to make sure it has been done properly:
https://citra-emu.org/wiki/dumping-game-cartridges/
https://citra-emu.org/wiki/dumping-installed-titles/

Make sure you have enough free space on your SD card, at least 4GB to be safe.

#6

Alright thanks, i’ll reply when i do to tell if i managed.