Pokemon Ultra Sun freezes at the call (on Intel Mac)

I start the game, everything is working alright, then the game gets to the call from the Professor Kukui and the games freezes at that animation, controls don’t register and if I click on the menu, the app has frozen completely.

System Information

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (21.2 KB)

Here you go, please note the directory name is slightly changed for privacy reasons. Shouldn’t keep you from investigating anything though. @autumnburra

Hi. I provided the log file some days back. Could you please help out with this issue?


We can’t. This is most likely an issue with MoltenVK, so we need to wait for the developer to be available to work on these bugs.

Are you in contact with the developer or is there another way to find out if they have fixed it?

I’m in contact with the developer, though you should update to the latest Canary build and try again. If the issue persists, upload a new log file.

I updated to the latest build and now the game is working. Thanks!