Pokemon Ultra Sun freezes entire computer when kukui tells Pokemon to go away

#1

Issue:
Enter a description of your issue here, in full detail.
Pokemon Ultra Sun freezes entire computer when kukui tells Pokemon to go away. It’s an issue with hardware acceleration, because it works when I turn it off, but it runs at 6% speed (2fps) with it off, so it’s completely unplayable.

System Information

  • Operating System: Windows 10 home 64 bit
  • CPU: i7 8550U
  • GPU: Intel UHD graphics 620
  • Citra Version (found in title bar): tried nightly 1167 and canary 1153
  • Game: Pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar): no screenshot because computer freezes, but here’s a picture

    Diagnostic Log
    Upload your log file as an attachment by dragging & dropping.
    citra_log.txt (19.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Turn on Hardware Renderer, but disable Hardware Shader.

#4

i have the same problem here… newbie user of citra

#5

system specs? CPU, GPU? also upload your log.