Pokemon ultra Sun freezing at the call

Citra Support
41

citra_log.txt (20.4 KB)

42

System Information for Support

Client Version                               Nightly 1822   HEAD-ae3d50f
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 3500X 6-Core Processor              | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 980 Ti/PCIe/SSE2
GPU Driver Version                           527.56
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

43

citra_log.txt (20.4 KB)

44

System Information for Support

Client Version                               Nightly 1822   HEAD-ae3d50f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 600
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
45

Still donā€™t know what the problem is plus do not know how to fix it.I have been a long time user without any problems and i really want to play it but i really need assistance A.S.A.P especially from @SleepingSnake

46

citra_log.txt (22.9 KB)

47

citra_log.txt (39.9 KB)
I was able to play the game on my laptop earlier but after clean resetting my laptop I am not able to play now and I am getting an error where the game after loading up to a particular point freezes.

48

Please upload a new log file.

49

^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

50

Thereā€™s a lot of things going on in your log file. Can you more accurately describe your issue?

51

^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

Additionally, please re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab.

52

GL_VERSION: 4.3.0 - Build 26.20.100.7262
^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

Additionally, you should go to Emulation>Configuration>General and set the Emulation Speed back to 100%.

53

GL_VERSION: 4.3.0 - Build 27.20.100.8783
^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

54

Believe it or not i actually had a dream about pokemon ultra sun working yesterday, after I woke up i remembered the post I made . By the way it worked like a charm I sincerely thank you for helping me play pokemon ultra sun again I am forever in debt to you @SleepingSnake :slight_smile:

1 Like
55

Hello again @SleepingSnake i have encountered another problem it turns black again.I want to upload the file to the website but it says that it can open because it contains system files. Please help me

56

Our server is having a few issues. Weā€™re working on sorting that out.

Anyways, please upload your log file to something like google drive, then post the public link to it here.

57
58

Thank you so much @SleepingSnake, I updated my drivers using the link you have provided and now itā€™s working like magic.
Thanks again!! Now I can enjoy USUM

1 Like
59

GL_VERSION: 4.3.0 - Build 27.20.100.8681
Windows appears to have reverted the driver. Update to the latest driver again using the instructions that I gave you earlier. Then use this tool to disallow Windows to automatically update the Intel GPU driver: https://web.archive.org/web/20190208013517/https:/download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab
Remember, your driver needs to be up to date in order to use this tool. If the GPU driver isnā€™t selectable, upload a new log file so that I can check whether youā€™ve updated your driver correctly.

60

Hey @SleepingSnake it worked again of course thank you so so much again for your hard work

1 Like