Pokemon Ultra sun freezing in the intro but there is sound

Pokemon Ultra Sun crashing in the intro:
I was starting to play Pokemon USUM but when the intro with proffesor the screen freezes but audio doesnt

System Information

  • Operating System: Windows 11

  • CPU:11th Gen Intel(R) Core™ i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

  • GPU: Intel® Iris® Xe

  • Citra Version (found in title bar):1786 and previous 2-3 builds

  • Game: Pokemon Ultra Sun

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (17.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

System Information for Support

Client Version                               Nightly 1788   HEAD-030ecaa
Operating System                             Windows 10 (10.0)
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           27.20.100.9268
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics