(Pokemon Ultra Sun) game always crashes at this cutscene

Whenever i start the game after selecting the language i go to the professor kukui cutscene which runs for about half a second before the game ultimately crashes. i have tried turning off the hardware shader but still the fps drops drastically, specifically when a pokemon comes onto the screen.

System Information

  • Operating System: 64-bit
  • CPU: Intel(R) Xeon(R) CPU E5-1603 0 @ 2.80GHz 2.80 GHz
  • GPU: NVIDIA Quadro 2000
  • Citra Version (found in title bar): Canary 2516
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue:

Diagnostic Log
citra_log.txt.old.txt (26.2 KB)

Right click on your game in Citra’s game list, then select Properties. Then select Reset Game Settings.

Additionally, make sure that you’re on the latest GPU drivers available for your card: Quadro Desktop/Quadro Notebook Driver Release 375 | R375 U11 (377.83) | Windows 10 64-bit | NVIDIA