Pokemon ultra sun keeps crashing whenever i battle someone

Issue:
when ever i battle someone or encounter a wild pokemon it crashes pls help

System Information

  • Operating System: 64 bit
  • CPU: Intel(R) Core™ i3-7020U CPU @ 2.30GHz
  • GPU: Intel(R) HD Graphics 620
  • Citra Version : Canary 2067
  • Game: Ultra Sun

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (134.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Canary 2067   HEAD-ce95013
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

You’re using some very old GPU drivers there. You’ll need to update them:

To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

i did everything you asked me to do, but now when i load in the rom it says "“your gpu may not support OpenGL3.3, or you do not have the latest graphics driver”

The install this one again. It didn’t get installed properly. Make sure that you’re doing nothing else whilst installing the driver.

tysm it worked! now i can play with no crashes and lags

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