Pokemon Ultra Sun Keeps On Freezing At The Same Point

Issue:
Pokemon Ultra Sun and Ultra Moon keep on freezing on this exact frame.

System Information

  • Operating System: Windows 10
  • CPU: Intel core i5-7200u
  • GPU: intel(r) hd graphics 620
  • Citra Version (found in title bar): Citra Nightly 1721
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (60.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Nightly 1721 HEAD-89410c1
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.5038
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

^ This driver is rather out of date. To fully update it, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10

Mirror link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you’re done installing that driver, you should be able to install the latest driver directly: Download and install igfx_win_100.9805.zip from Intel® Graphics – Windows® 10 & Windows 11* DCH Drivers

Mirror link: https://downloadmirror.intel.com/646152/igfx_win_100.9805.zip