Pokemon ultra sun main screen suddenly went black

Citra Support
#1

Issue: I just updated to citra nightly 1405 and my game suddenly went black.
Enter a description of your issue here, in full detail.

System Information

  • Operating System: windows 8.1
  • CPU: i7 -4710HQ
  • GPU:
  • Citra Version (found in title bar): nightly 1405
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (46.4 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1405 HEAD-e428509
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

System Information for Support

Client Version                                Nightly 1405 HEAD-e428509
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4600
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.14.4029
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.