Pokemon Ultra sun/moon gets stuck at the beginning

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
Pokemon sun/moon/ultra sun/ultra moon all get stuck in the same frame where the professer shows his pokemon Rockruff and/or Cutiefly and is about to ask you your name.

System Information

  • Operating System: Windows 10

  • CPU: Intel® Core™ i5-6200U

  • GPU: Intel® HD Graphics 520

  • Citra Version (found in title bar): Citra Canary 1697

  • Game: Pokemon Ultra Sun

  • Screenshot of Issue (include the full Citra window including titlebar):

    Screenshot (195)
    Screenshot (195)1920×1080 219 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.citra_log.txt (16.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

Follow the link to upload a log file. Make sure you do step 1 first(do not close the log folder, so when you close Citra after starting the game you can upload the log right away).

#4

System Information for Support

Client Version                                Canary 1697 HEAD-918e9e1
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#5

System Information for Support

Client Version                                Canary 1697 HEAD-918e9e1
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

citra_log.txt (16.6 KB)

This is the log when game is run until the point it gets stuck

#7

System Information for Support

Client Version                                Canary 1697 HEAD-918e9e1
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#8

GPU Driver Version: Build 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further(recommended): https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=88193 (download the .exe this time).

#9

yeah it worked thanks

1 Like
#10

hi i downloaded the game and I always get stuck after the language selection of the game. here’s the log of the game. I really dont know what’s going on with the game and emulator.
hope you can help me
citra_log.txt (1.6 MB)

#11

System Information for Support

Client Version                                Nightly 1686 HEAD-6b2e7b7
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                            399.24
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#12

Please read our Community Guidelines. Warez/downloading games talk is strictly prohibited. To prevent legal issues, you are not allowed to post links or refer to any kind of ROM, NAND, ISO, game, or other copyrighted material that has been illegally obtained or shared. This includes system files, and files from friends.

Citra requires you to dump your cartridges/installed titles from your 3DS. Please refer to our Game Dumping Guides:

Dumping Game Cartridges
Dumping Installed Titles

We won’t be providing any support for your downloaded game file. However, if you need help with dumping your games, we will be glad to help you.

#13

citra_log.txt (32.8 KB)

#14

System Information for Support

Client Version                               Nightly 1756   HEAD-25ad002
Operating System                             Windows 7 SP 1 (6.1)
CPU                                          Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 2500
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#15

Because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.