Pokemon Ultra Sun/Moon stuck

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
I downloaded pokemon ultra sun and pokemon ultra moon. When the game started with a game introduction message, my game was stuck, but when I turned off “Enable Shader JIT” the game was able to run all the messages but the game still ran without the image downloadable.

System Information

  • Operating System: Windows 10 64-bit OS
  • CPU: Intel® Core™ i5-6200U CPU @ 2.30GHz
  • GPU: Intel® HD Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1278
  • Game: Pokemon Ultra Sun , Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image.png1366×768 121 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (29.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1278 HEAD-318095f
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [ ]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • CPU JIT should be enabled for the best performance. Please enable this option.
#3

There’s your problem. Don’t download games, that’s illegal and therefore not supported. Also illegally downloaded games tend to be broken.
To be on the safe side just follow these guides to dump your own games