Pokemon ultra sun not loading at all, getting a black screen

Issue:
I open Citra to play pokemon ultra sun, but then after that i cannot get past the black screen i am seeing

System Information

  • Operating System: Windows 10
  • CPU: AMD Ryzen 5 3600 wraith stealth cooler
  • GPU: NVIDIA GTX Geforce 1660
  • Citra Version (found in title bar): Nightly 1718
  • Game: Pokemon Ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

citra_log.txt (5.9 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (17.9 KB)

is this one complete?

System Information for Support

Client Version                                Nightly 1718 HEAD-dd31ed6
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3600 6-Core Processor               | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                            457.51
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.